Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sales items, perishable items such as glasses or hazardous materials, and flammable liquids such as hair growth oil. These items are not eligible for a return, refund, or exchange.
Refunds and Exchanges
After Liana's Fashion Boutique has received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
Liana Fashion Boutique is committed to providing exceptional customer service and ensuring customer satisfaction. As part of their dedication to customer experience, they have established a comprehensive return policy that outlines the guidelines and procedures for returning merchandise.
1. Return Eligibility:
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, unwashed, and with all tags attached.
- The return request must be initiated within the specified time frame.
- The item must not fall under any non-returnable or final sale categories (e.g., lingerie, swimwear, accessories).
- The original receipt or proof of purchase must accompany the return.
2. Return Time Frame:
Liana Fashion Boutique allows customers to initiate a return within 14 days from the date of purchase. It is important to note that the boutique strictly adheres to this time frame, and any returns requested beyond this period may not be accepted.
3. Return Process:
To initiate a return, customers are required to follow these steps:
- Contact Liana Fashion Boutique's customer service team either by phone or email to inform them about the intention to return an item.
- Provide the necessary details such as order number, item description, and reason for return.
- Once the return request is approved, customers will receive a Return Authorization Number (RAN) along with further instructions on how to proceed.
- Package the item securely in its original packaging or a suitable alternative.
- Include the RAN on the outside of the package for easy identification.
- Ship the package back to Liana Fashion Boutique using a reliable shipping method with tracking capabilities.
- Customers are responsible for covering the shipping costs associated with returning the item unless it is due to an error on the boutique's part (e.g., wrong item shipped).
4. Refund Process:
Upon receiving the returned item, Liana Fashion Boutique will inspect it to ensure it meets the return eligibility criteria. If approved, the refund process will be initiated. The boutique offers refunds in the original form of payment used during the purchase. It may take a few business days for the refund to be processed and reflected in the customer's account.
5. Store Credit and Exchange Options:
In addition to refunds, Liana Fashion Boutique also provides customers with the option of receiving store credit or exchanging the returned item for an alternative size or style, subject to availability. Store credit can be used towards future purchases on their website or in-store.
6. Exceptions and Special Circumstances:
There are certain exceptions and special circumstances that customers should be aware of:
- Final sale items, including clearance or discounted items, cannot be returned or exchanged.
- Liana Fashion Boutique reserves the right to refuse returns that do not meet the specified criteria.
- In case of damaged or defective items received, customers should contact customer service immediately for assistance.
- If an item is purchased during a promotional period with a free gift or discount offer, both the purchased item and the free gift must be returned together to qualify for a refund.